Returns

Returns & Refunds

We photograph every product ourselves so you know exactly what is arriving. If something still is not right, here is how we fix it.

How returns work

01Inspect before you pay
Every order is cash on delivery. Open and check your parcel in front of the delivery person before you pay — you are welcome to do this.
02Damaged or wrong item
If anything is damaged, defective or not what you ordered, hand it back to the delivery person while they are still with you. We cannot accept damage claims once they have left.
03Changed your mind
Contact us within 7 days of delivery. Items must be unused, unwashed and in their original packaging so we can arrange a refund or exchange.
04We sort it out
Send your order number and a photo of the item on WhatsApp or email. We will confirm the return, the pickup and how your refund is paid.

Can I return an item after the delivery person leaves?: For damage, defects or incorrect items, please report it while the delivery person is still present — that is when we can replace or refund on the spot. For change-of-mind returns, contact us within 7 days.
Who pays for return delivery?: If the item is damaged, defective or incorrect, we cover it. For change-of-mind returns, the return delivery charge is confirmed with you before the pickup is arranged.
How long does a refund take?: Once the returned item reaches us and passes inspection, we confirm the refund with you directly. Timing depends on the payment method used for the original order.
Can I exchange for a different colour or size?: Yes, subject to stock. Tell us what you would like instead when you contact us and we will check availability before arranging the exchange.